The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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and within the billing aspect, that’s even more horrendous! Requested a new phone as my deal was up for renewal on the net was imagined to get $100 credit hardly ever showed up despatched the cellphone through mail how they advised me to copyright Submit and bought it. I bought a text concept saying they gained it and my credit score are going to be on my Monthly bill, but however my Monthly bill arrived and they nevertheless charge me for it. Once i identified as. They had the audacity to mention the telephone wasn’t the phone they ended up expecting?! What other cellular phone could it are? It had been their cellphone they despatched me two a long time ago?! Together with the deliver it back program?! They instructed me they would look into it and electronic mail me again hardly ever bought an e-mail. They named me back again and we’re wanting to say it absolutely was a technical dilemma with my phone the same agent who is purported to have taken care of me?
Individuals brokers Doing work in opposition to Telus Positive aspects, instead of preserving the outdated faithful customers they make them disappear to look for other service provider
We are sorry to hear about every one of these difficulties you have skilled with each tech support and billing. Please ship us A non-public information, and we’ll operate to acquire you the guidance and follow-up required to resolve these problems right away.
00 far more per month. Even though my deal claims promo price is for two years my Invoice claims it truly is just one yr. Right after paying an afternoon today seeking to get assistance, following the third human being I spoke they explained they can check into it and connect with me back. I didn't receive a simply call back again with responses. This is completely unacceptable. I regret signing up with Telus and may convey to Every person I do know to under no circumstances join with them. Away from curiosity I called Shaw and immediately experienced the call answered and the individual I spoke with was clear and articulate. Emotion trapped in a agreement and on the mercy of an enormous method that has no assistance for its customers.
The TELUS crew acknowledges that our get the job done spans quite a few Territories and Treaty spots and we've been grateful for the standard Information Keepers and Elders who will be with us these days, individuals who have gone right before us and the youth that inspire us.
I'm requesting a transparent breakdown of my agreement, which include all relevant discounts, and a fair resolution to the problems I’ve expert. Also, I question that someone assessment the decision recordings to comprehend the lousy procedure I gained from a variety of brokers.
I am creating to specific my deep dissatisfaction with the customer service I received when trying to make clear the small print of my new contract and special discounts. My the latest encounter has remaining me sensation frustrated, undervalued, and concerned about your crew's All round high quality of support.
• I spoke to numerous brokers, including Maria and Regal, who could not deliver clarity or escalate my telus billing support circumstance as requested.
Resolved discussions are going to be closed and saved for ninety times, and might be accessed inside the Information Centre inside the My TELUS application.
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At the moment my cellphone stopped connecting into the telus network. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to an actual person, all whilst telus ai attempts all the things to not allow for me to speak to a real human being.
Hi All people, I should Speak to customer service with reference to modifying a payment arrangement. I needed to know if there is an e mail or other solution to Get in touch with them mainly because I am Doing work, and many times I endeavor to phone and don't get to speak to another person just before I should hang up.
The TELUS crew acknowledges that our do the job spans several Territories and Treaty parts and we have been grateful for the traditional Information Keepers and Elders who are with us today, anyone who has absent prior to us as well as youth that encourage us.